Customer Support Policy

We are committed to providing reliable, transparent, and timely customer support to ensure a smooth and satisfactory experience for all our customers.

1. Scope of Support

Our customer support team assists with:

• Order status and tracking

• Payment and billing queries

• Returns, refunds, and replacements

• Product information (usage, dosage, storage)

• Website or account-related issues

❌ Medical diagnosis or treatment advice is not provided. Customers should consult a qualified healthcare professional for medical guidance.

2. Support Channels

Customers can contact us through:

• Email: [support@email.com]

• Phone: [+91-XXXXXXXXXX]

• Contact Form: Available on our website

Support is provided in English and Hindi.

3. Support Hours

• Monday to Saturday: 10:00 AM – 6:00 PM (IST)

• Sunday & Public Holidays: Closed

Queries received outside working hours will be addressed on the next working day.

4. Response Time

• General inquiries: Within 24 working hours

• Order / payment issues: Within 24–48 working hours

• Return & refund queries: Within 2–3 working days

5. Customer Responsibilities

To help us assist you efficiently, customers should:

• Provide accurate order and contact details

• Share clear photos or videos in case of damaged or incorrect products

• Communicate respectfully with our support team

6. Escalation Process

If a concern is not resolved satisfactorily:

• Customers may request escalation to a senior support representative

• Escalated issues will be reviewed and responded to within 3–5 working days

7. Abuse or Misuse of Support

We reserve the right to limit or suspend support services in cases of:

• Repeated false claims

• Abusive or threatening communication

• Misuse of return or refund policies

8. Policy Updates

This Support Policy may be updated from time to time. Continued use of our services indicates acceptance of the revised policy.