Return & Refund Policy

Last updated: [Add Date]

We strive to ensure that our customers receive high-quality products in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of Ayurvedic and healthcare products, returns are accepted only under the following conditions:

• The product received is damaged, leaking, or broken

• The product received is incorrect (wrong item delivered)

• The product is expired or near expiry at the time of delivery

❌ Returns will NOT be accepted if:

• The product has been opened, used, or tampered with

• The original packaging or seal is damaged after delivery

• The return request is made for personal preference or taste

• The product is purchased during clearance or promotional sale (unless damaged)

2. Return Request Timeline

• Return requests must be raised within 48 hours of receiving the product.

• Requests submitted after this period may not be accepted.

3. How to Request a Return

To initiate a return:

1. Contact our customer support at [Email / Phone]

2. Share your Order ID, product details, and clear images or video of the issue

3. Our team will review and respond within 2–3 working days

4. Return Approval & Pickup

• Once approved, the product may be picked up by our courier partner or you may be asked to self-ship.

• Products must be returned in original condition with packaging intact.

5. Refund Policy

• Approved refunds will be processed within 7–10 working days

• Refunds will be credited to the original mode of payment

• Shipping charges (if any) are non-refundable, unless the return is due to our error

6. Replacement Policy

• Replacements are subject to product availability

• If a replacement is unavailable, a refund will be issued

7. Cancellations

• Orders can be cancelled before dispatch only

• Once shipped, cancellation requests will not be accepted

8. Important Disclaimer

Ayurvedic products are health-related consumables and cannot be returned once opened due to safety and hygiene reasons.

9. Policy Changes

We reserve the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.